1. Who We Are
Xelvarynshor ("we", "us", "our") operates the website xelvarynshor.world and sells the Levatrix dietary supplement. Our registered business address is 391 High St, Melton VIC 3337, Australia. You may contact us at +61 433 095 287 or by email at inquiry-askinf@xelvarynshor.world.
We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights under the Privacy Act 1988 (Cth) (Australian Privacy Principles) and, where applicable, the European Union General Data Protection Regulation (GDPR).
2. Information We Collect
We may collect the following categories of personal information:
- Identity data: full name.
- Contact data: email address, phone number, delivery address.
- Transaction data: details of orders placed through our website.
- Communication data: messages and enquiries submitted via our contact form.
- Technical data: IP address, browser type and version, time zone, operating system, and device identifiers collected automatically when you visit our website.
- Usage data: information about how you navigate and interact with our website, collected via cookies and analytics tools (subject to your consent).
We do not knowingly collect sensitive personal information (such as health, racial, or financial data) beyond what is strictly necessary for order fulfilment.
3. How We Collect Your Data
We collect personal information through:
- Order and contact forms on this website, when you voluntarily submit your details;
- Automated technical means (cookies, server logs, analytics tools) as you browse our website — only where you have provided valid consent;
- Direct communications via phone or email.
4. Purposes and Legal Basis for Processing
We process your personal data for the following purposes:
- Order fulfilment: to process, confirm and deliver your order — lawful basis: performance of a contract.
- Customer support: to respond to your enquiries — lawful basis: legitimate interests.
- Legal compliance: to meet our obligations under Australian law, including consumer protection and taxation law — lawful basis: legal obligation.
- Website analytics: to understand how visitors use our website and improve user experience — lawful basis: consent (only where freely given via our cookie banner).
- Direct marketing: only where you have explicitly opted in — lawful basis: consent. You may withdraw consent at any time.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the stated purpose or comply with legal requirements. Specifically:
- Order records are retained for 7 years to comply with Australian taxation law.
- Customer support records are retained for 3 years from the date of last contact.
- Marketing consents and associated data are retained until you withdraw consent or request deletion.
- Technical/analytics data is retained in anonymised or aggregated form after 26 months.
6. Sharing of Your Data
We do not sell, rent, or trade your personal information to third parties. We may share your data with:
- Delivery and logistics providers — to dispatch and fulfil your order;
- Payment processors — to securely handle payment transactions;
- IT and hosting service providers — operating our website infrastructure;
- Analytics platforms — where consent has been provided;
- Regulatory or law enforcement authorities — where required by law.
Any third-party processors are required to handle your data securely and in accordance with applicable privacy law.
7. International Data Transfers
Some of our service providers may be located outside Australia. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms, in accordance with applicable law.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, disclosure, or destruction. Our website operates exclusively over HTTPS. Access to personal data is restricted to authorised personnel on a need-to-know basis.
However, no electronic transmission or storage is completely secure. If you suspect a data breach, please contact us immediately at the details above.
9. Your Rights
Depending on your jurisdiction, you may have the following rights in relation to your personal data:
- Access: request a copy of the personal data we hold about you;
- Correction: request correction of inaccurate or incomplete data;
- Erasure: request deletion of your personal data, subject to legal retention obligations;
- Restriction: request restriction of processing in certain circumstances;
- Portability: receive your data in a structured, machine-readable format (where applicable);
- Objection: object to processing based on legitimate interests or for direct marketing purposes;
- Withdrawal of consent: withdraw any previously given consent at any time, without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us using the details in Section 1. We will respond within 30 days. Australian residents may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Cookies
We use cookies and similar technologies on this website. For detailed information about the types of cookies we use and how to manage them, please read our Cookie Policy.
11. Children's Privacy
Our website and products are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted personal data to us, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. Where changes are material, we will take reasonable steps to notify users. Your continued use of the website after changes are posted constitutes acceptance of the revised policy.
13. Contact Us
For any privacy-related questions or requests, please contact us at:
Xelvarynshor
391 High St, Melton VIC 3337, Australia
Phone: +61 433 095 287
Email: inquiry-askinf@xelvarynshor.world